Shipping & Delivery Policy

1Delivery Area

We deliver to addresses across the United States. At this time we cannot ship to addresses outside the United States.

2Processing & Cutoff Time

After you place an order we check it, pack it and hand it to the carrier. This normally takes 0–1 business day.

• Business days: Monday to Friday, not counting U.S. federal holidays.
• Cutoff time: orders placed before 2:00 PM Eastern Time on a business day start processing that same day.
• Later orders: orders placed after the cutoff, on a weekend or on a federal holiday start processing on the next business day.

3Delivery Time & Shipping Cost

Once the carrier has your package, standard delivery usually takes 3–5 business days. The exact date depends on where you live and on the carrier’s routes and workload, so please treat these times as estimates and not as guarantees.

Standard shipping is free. Where sales tax applies to your order, it is worked out and shown at checkout before you pay, so the total you see is the total you are charged.

4Carriers & Tracking

We send orders with national carriers such as USPS, UPS or FedEx. When your order is dispatched, we email a tracking number to the address you gave at checkout, so please look in your spam or junk folder if it does not appear.

You can follow your package at any time on our Track Order page.

5Address Changes

If you spot a mistake in your delivery address, email us straight away at info@nesbuy.shop with your order number. We can only correct an address before the order has been handed to the carrier. After that, the address can no longer be changed.

6Damaged, Lost or Delayed Packages

• Damaged on arrival: look over your package when it arrives. If the contents are damaged, email us within 48 hours of delivery with your order number and clear photos of the item and the box, and we will work out a replacement or refund with you.
• No movement in tracking: if your tracking has not updated for several days, or shows delivered when nothing has arrived, contact us and we will follow it up with the carrier.

Our Return & Refund Policy explains how returns, replacements and refunds work.

7Your Responsibility

Please enter a complete and correct street address and any delivery notes when you check out. We are not responsible for a failed delivery that happens because the address was incomplete or incorrect, or because a package was not collected.

8Contact Us

If you need an update on a package or have a question about delivery, please get in touch.