Shipping Policy

1Where We Ship

We ship to addresses across the United States. We do not currently ship to addresses outside the United States.

2Shipping Cost

We offer free standard shipping on orders delivered to addresses across the United States. You will not be charged a shipping fee for standard delivery. The shipping cost is shown at checkout before you pay, so there are no surprises when you place your order.

3Order Processing Time

Processing time is the time we need to check, pack and hand your order to the carrier. We process orders within 0–1 business day after your order is placed.

Business days are Monday to Friday, excluding U.S. federal holidays. Orders placed on a weekend or a holiday are processed on the next business day.

4Estimated Delivery Time

Once your order has been handed to the carrier, standard delivery usually takes 3–5 business days. Adding our processing time, most orders arrive about 3–6 business days after you order.

These are estimates, not guarantees. The exact delivery date depends on your location and on the carrier’s route and workload.

5Tracking Your Order

When your order is dispatched, we send a shipping confirmation email with a tracking number to the email address you used at checkout. Please check your spam or junk folder if you do not see it.

You can follow your package at any time on our Track Order page. If your tracking shows no movement for several days, please contact us and we will look into it with the carrier.

6Delivery Address

Please check your shipping address carefully before you place your order. You are responsible for giving us a complete and correct address.

If you need to correct your address, contact us as soon as possible. We can change it only if your order has not yet been handed to the carrier. We are not responsible for delays, failed deliveries or losses caused by an incorrect or incomplete address.

7Delays

Events outside our control, such as severe weather, carrier disruptions, high order volumes or public holidays, can delay delivery. If your order is taking longer than the estimate above, please contact us and we will help you find out where your package is.

8Damaged, Lost or Missing Packages

Please look over your package when it arrives. If your order arrives damaged, or if the tracking says delivered but you cannot find it, email us at info@nesbuy.shop with your order number as soon as possible. For damaged items, please include clear photos of the product and the packaging.

We will review each case and, where a package is confirmed lost or damaged in transit, we will arrange a replacement or a refund. See our Return & Refund Policy for how returns and refunds work.

9Taxes

Where sales tax applies to your order, it is calculated and shown at checkout before you pay.

10Contact Us

If you have questions about shipping or about an order, please get in touch.