Return & Refund Policy

1Policy at a Glance

We accept returns when an item arrives damaged, defective or different from what you ordered. We do not accept returns because you changed your mind. The table below sums up the main points, and the sections that follow give the details.

2Cancelling an Order

You can cancel an order at no cost until it has been handed to the shipping carrier. To cancel, email us at info@nesbuy.shop with your order number as soon as you can.

After the order has been handed to the carrier and a tracking number exists, it can no longer be cancelled. If the order then arrives with a problem, follow the steps in Section 5.

3What Can Be Returned

We will accept a return when all of the following are true:

• the item arrived damaged, arrived defective, or is not the item shown on your order confirmation;
• you contacted us within 30 days of the delivery date, and reported the problem within 48 hours of delivery as explained in Section 5;
• the item is still in its original packaging with everything that came with it; and
• we approved the return in writing before you sent anything back.

4What Cannot Be Returned

We cannot accept the following:

• items that are in good condition and simply no longer wanted;
• items that have been opened, used or consumed, unless they arrived damaged or defective;
• packages sent back to us without our written approval; and
• claims made after the time limits in this policy.

5How to Report a Problem

Please look over your order as soon as it arrives. If something is wrong, email info@nesbuy.shop within 48 hours of delivery and include:

• your order number;
• clear photos or a short video showing the damage, defect or wrong item;
• photos of the outer box and the shipping label; and
• a short note saying what went wrong.

We will review your message and reply by email to tell you whether the claim is approved and what happens next.

6Return Approval & Address

Please do not ship anything back until we have approved your return in writing. Packages that arrive without approval may be refused.

When we approve your claim, our reply email will include the return address and the steps to follow. We will not ask you to send a return to any address that did not come from us in writing.

7Return Shipping Costs

When a claim for a damaged, defective or wrong item is approved, we pay for return shipping. We will tell you how to send the item back in our approval email.

If a package is refused by the recipient, or comes back to us because the delivery address on the order was wrong or incomplete, carrier charges for the return trip may be deducted from any refund that is due.

8Replacements

For a damaged or defective item, or a wrong item, you can ask for a replacement instead of a refund. We send a new item once we have received and checked the returned one, as long as the item is in stock. If we cannot supply a replacement, we will refund your payment in full instead.

9Refunds

After your return arrives, we inspect it and email you the result. If your claim is approved, we send the refund to the payment method you used for the order within 7–10 business days. Your bank or card provider may need extra time before the money appears in your account.

If an order is cancelled before it ships, we refund it in full to your original payment method.

10Contact Us

If you have questions about a return, a replacement or a refund, please get in touch.